1. About these terms
These terms apply when you purchase a private online session or session package from Alienchanneling.com, operated by Kordes Communication (“we”, “us”). By completing a purchase, you enter into an agreement with us and confirm that the booking information you provide is accurate.
2. Services
A single-session purchase includes one private 60-minute online session. A five-session package includes five private 60-minute online sessions. Sessions normally take place through Zoom. Confirmation, access information or scheduling details are sent to the email address supplied during checkout, normally within 24 hours.
3. Prices and payment
Prices are displayed in euros and the total price is shown before payment. Payments are processed securely by PayPal. A booking is considered paid only after PayPal confirms a completed transaction. We never receive or store your full card or PayPal login details.
4. Right of withdrawal
If you are an EU/EEA consumer purchasing online, you generally have a statutory 14-day right to withdraw from a service contract, calculated from the date of purchase. To withdraw, email us with a clear statement and your PayPal order reference.
If you expressly request that a session takes place during the withdrawal period, you may be required to pay a proportionate amount for any service already supplied. Once a service has been fully performed after your express request and acknowledgement, the statutory right of withdrawal may end where permitted by applicable law. Nothing in these terms limits mandatory consumer rights.
5. Rescheduling and cancellation
You may request one cost-free rescheduling by contacting us at least 24 hours before the scheduled start time. Cancellations made less than 24 hours before the session and missed appointments are normally non-refundable, except where mandatory consumer law applies or where we agree otherwise due to exceptional circumstances.
If you arrive late, the session may still end at the originally scheduled time. If we need to cancel, you may choose a new time or receive a full refund for the affected session.
6. Technical problems and our refund promise
If a technical failure on our side prevents the session from taking place or materially disrupts the service, you may choose either:
- a replacement session at no extra cost; or
- a full refund for the affected session.
For a package, refunds for provider-side faults are calculated for the affected session unless the fault makes the remaining package unusable. Problems with the customer's internet connection, equipment, software or failure to join do not normally create a right to a refund, but we will make reasonable efforts to help and may offer rescheduling where appropriate.
7. Session packages
Package sessions are personal and may not be transferred or resold without written permission. Scheduling is subject to mutual availability. Details for arranging the sessions are sent after payment. Any mandatory withdrawal or refund rights remain unaffected.
8. Nature of the service
Channeling sessions are offered for personal reflection and spiritual or entertainment purposes. They are not medical, psychological, legal, financial or other licensed professional advice. No particular personal, spiritual, health or financial result is promised. Seek a qualified professional for advice in those areas.
9. Respectful participation
Both parties agree to communicate respectfully. We may end a session involving harassment, threats, illegal activity or serious disruption. No refund is normally due where a session is ended because of the customer's serious misconduct.
10. Privacy
We use the contact and booking information you provide to administer payment, schedule the service, deliver access information and communicate about your purchase. PayPal processes payment data under its own privacy terms. We do not sell customer information.
11. Complaints and disputes
If something goes wrong, contact us first so we can investigate and offer an appropriate remedy. Email support@alienchanneling.com with your name, order reference and a description of the issue. These terms are governed by applicable Swedish law without removing protections you have under mandatory law in your country of residence. Eligible Swedish consumers may also contact the National Board for Consumer Disputes (ARN).
12. Changes
The terms in force at the time of purchase apply to that purchase. We may update these terms for future purchases when necessary, but changes will not reduce rights already acquired under a completed purchase.